Refund policy

Due to the personal-care nature of our handmade hair products, all sales are final. We cannot accept returns or exchanges on products that have been opened, used, or had their safety seal broken.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact LK Hair Organics at lotusk614@gmail.com within 7 days of delivery.

Please include:

• Your name and order number
• A description of the problem
• Clear photographs of the product and shipping package

After reviewing your request, we may offer a replacement or refund when appropriate. Please do not mail an item back unless we provide return instructions. Unauthorized returns will not be accepted.

CANCELLATIONS

Cancellation requests must be submitted within 12 hours of placing the order. Once an order has entered processing or has shipped, it cannot be canceled.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times vary by bank or credit-card company and may take 5–10 business days after the refund is issued.

SALE ITEMS AND GIFT CARDS

Sale items, promotional purchases, introductory offers, and gift cards are final sale unless they arrive damaged, defective, or incorrect.

Questions about this policy may be emailed to lotusk614@gmail.com.